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Do you Have Any Question?

We've compiled a list of frequently asked questions to assist you with any queries you may have:

Request a quote directly on our website or contact our customer support for personalized assistance.

ShipFlix provides real-time tracking through our online platform for all shipments.

LCL stands for less than container load. As the name suggests, with LCL you only use a portion of a shipping container’s capacity. The remaining space within that container will be filled by goods belonging to other people or businesses. LCL freight is a good option if you’re transporting small volumes of cargo like boxes and pallets. And you only pay for the space your cargo takes up in the container — you share the space and the costs with others.

FCL stands for full container load shipping, with FCL you use and pay for an entire container. FCL freight is a good option if you know you have enough cargo to fill a container. The size of the shipping container will also determine if this is the right option for you. For example, you might be able to fill a 20-foot shipping container but not a 40-foot one. Many businesses also opt for FCL sea freight if they can almost fill a container, making the difference in cost barely noticeable.

We offer global coverage, delivering to all continents with specialized services tailored to each location.

In the rare event that your package is delayed or lost, please contact our customer support team immediately, To do so, you can send a message via the Contact Us form. Our teams will get back to you as soon as possible and will do everything in their power to return your shipment to you.

LTL stands for Less Than Truckload, which keeps the truck load less than its capacity. FTL stands for Full Truckload, wherein the entire trailer/ freight is filled to carry out the delivery.

Yes, we offer same-day delivery for select locations. Availability depends on the distance and time of order, so be sure to check if your area qualifies when making your shipment booking.

If you received the wrong item, please contact our customer service team immediately. We will work with you to resolve the issue by arranging for a return or exchange, depending on the circumstances.

You can reach our customer support team by:
Phone: +971527904094
Email: info@shipflix.com
Social Media: Reach us via our social media pages for quick inquiries.

The documentations required are:
Released Bill of Lading (B/L) or Airway Bill (AWB)
Commercial invoice
Packing list
Certificate of origin (for some cases)

Yes, ShipFlix provides warehousing and storage solutions as part of its services.

The chargeable weight of a shipment would be either of the two – the gross weight of the shipment, or the volume weight of the shipment, whichever is higher.
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